ChatBot is Artificial intelligence (AI) that can carry on human-like conversation using natural language understanding (NLU) or natural language processing (NLP) and machine learning (ML). AI chatbot is programmed responses to generate to text and voice inputs.
ChatBots For Business
For business owners, especially in the digital sector, chatbots are one of the important things that must be utilized. When we want to ask the seller for an item, whether via WhatsApp, Facebook Messenger or other social media, usually our message will be answered quickly and automatically.
Well, the service that answers our messages automatically is called a chatbot. Chatbots can be used by every business owner because they can really make work easier, especially when they have to answer customer messages quickly.
When you are in a situation where a lot of customers are asking questions, chatbot services can be very useful.
Definition ChatBot
Chatbot itself is an abbreviation of chatterbot which is artificial intelligence or AI (artificial intelligence). Apart from being called a chatbot, some people also call this thing a talkbot, bot, and many others. Meanwhile, according to Forbes, chatbots are interactive applications designed to interact with humans through several platforms.
This includes messaging services using text as a communication method. So, it can be concluded that a chatbot is a virtual conversation service where one party is a robot. However, the robot can understand commands and answer user questions quickly and relevantly.
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